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Troubleshooting Tips for Teletherapy and Telemed Services

At Clarity Clinic, we understand that technology can sometimes present challenges, and we're here to empower you with practical solutions to ensure seamless and effective virtual mental health care.
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Ensuring Smooth and Effective Virtual Mental Health Care

Teletherapy and telemedicine offer unparalleled convenience and accessibility, but technical issues can occasionally arise. Troubleshooting these challenges is crucial to ensure that you receive the care you need without interruptions. By addressing potential issues proactively, you can make the most of your virtual mental health appointments.

1. Ensuring a Stable Internet Connection

A stable internet connection is essential for smooth teletherapy and telemed appointments. Here's how you can ensure a reliable connection:

  • Connect to Wi-Fi: Whenever possible, connect to a stable Wi-Fi network to avoid disruptions during your session.
  • Test Connection Strength: Use online tools to check your internet speed and signal strength before your appointment.

2. Selecting the Right Device

Choosing the right device can enhance your teletherapy experience:

  • Use a Computer or Tablet: If available, opt for a computer or tablet with a larger screen for better visibility and interaction.
  • Position Your Device: Place your device on a stable surface at eye level for comfortable engagement with your therapist.

3. Setting Up a Quiet and Private Space

  • Creating a peaceful environment is essential for effective teletherapy and telemed appointments:
  • Choose a Quiet Space: Select a quiet room or area to minimize background noise and distractions.
  • Ensure Privacy: Close doors and windows to maintain confidentiality and create a private setting.

4. Testing Audio and Video

Clear audio and video are crucial for effective communication:

  • Test Audio and Video: Before your appointment, ensure that your microphone and camera are working properly.
  • Adjust Settings: Adjust audio and video settings as needed to optimize sound and picture quality.

5. Updating Web Browser Settings 

Downloading and updating the required web browser settings are essential for a seamless experience:

  • Check Compatibility: Ensure that your device and operating system are compatible with the teletherapy platform.
  • Update Software: Keep your device's software and web browsers up to date for optimal performance.
  • If you experience connectivity or audio issues, please clear your cache and cookies, and allow pop-ups and redirects within your web browser settings.

6. Have a Backup Plan

Be prepared for unexpected challenges:

  • Keep Contact Information Handy: Have your therapist's contact information on hand in case you experience technical difficulties.
  • Phone as a Backup: Keep your phone nearby in case you need to switch to a phone call or troubleshoot issues.

7. Practice Patience and Flexibility

Technical hiccups can happen, but patience and flexibility can go a long way:

  • Communicate with Your Therapist: If you encounter technical issues, communicate with your therapist to explore alternative solutions.
  • Reschedule if Needed: If technical difficulties persist, consider rescheduling your appointment for a more reliable time.

8. Prioritize Self-Care

Remember that your well-being comes first:

  • Stay Calm: Approach technical challenges with a calm and patient mindset, knowing that solutions are available.
  • Practice Self-Compassion: If technical issues arise, remind yourself that these challenges are normal and don't reflect on your worth or commitment to treatment.

Common Questions Regarding Telehealth

Troubleshooting Tips for Teletherapy and Telemed Services Providers

Grace
Grace Haidle, MA
Therapy
Nolan
Nolan Garvin, MS
Therapy
Jill
Jill Finis, MA
Therapy
Ana
Ana Avilés López, MA
Therapy
Joyce
Joyce Khalil, MA
Therapy
Lizzy
Lizzy Sullivan, MA
Therapy Clinical Intern
Maxine
Maxine McComis, LSW
Therapy
Sarah
Sarah Ostertag, QMHP-R
Therapy
Emily
Emily Moentmann, LSW
Therapy
Jennifer
Jennifer Dreller, LSW
Therapy
Tahnee
Tahnee Johnson, LSW
Therapy
Josh
Josh Liebelt, MA
Therapy
Matthew
Matthew Maloney, LSW, MSW
Therapy
Imani
Imani Jacquet, MA
Therapy
Armani
Armani Nightengale, LCPC, CRC
Therapy
Chelsea Jo
Chelsea Jo Schelling, LCSW
Therapy
Andrew
Andrew Kane, MA
Therapy
Hannah
Hannah Mikolas, PA-C
PA-C
Brianna
Brianna Lopez, MS
Therapy
Simran
Simran Kaur, PA-C
PA-C
Allison
Allison Ahlgrim, LSW
Therapy
Madeline
Madeline Hall, PA-C
PA-C
Jacqueline
Jacqueline Hogan, LSW
Therapy
Jasmine
Jasmine Fein, LSW
Therapy
Toi
Toi Bowers, LSW
Therapy
Shelby
Shelby Braden, NP
Nurse Practitioner
Meka
Meka Lloyd, MA
Therapy Clinical Intern
Cheyenne
Cheyenne Ramsey, LCPC, ATR
Therapy
Natalie
Natalie Cutler, MA
Therapy
Tara
Tara Genovese Ramos, LCSW
Therapy
Dinah
Dinah Lampros, MA
Therapy
Abigail
Abigail Aron, MA
Therapy
Nicholas
Nicholas Krochta, MA
Therapy Clinical Intern
Jess
Jess Thompson, MA
Therapy
Emily
Emily Vanichtheeranont, MS
Therapy
Bradley
Bradley Schwartz, LCSW
Therapy
Sadie
Sadie Rhomberg, MA
Therapy
Brenna
Brenna Wells, MA
Therapy
Brittney
Brittney Lanosga, LPC
Therapy
Caroline
Caroline Meis, MA
Therapy
Erika
Erika Figgers, LCSW
Therapy
Callie
Callie Jones, MA
Therapy Clinical Intern
Lynda
Lynda Kolb, PA-C
PA-C
Faven
Faven Simmons, MA
Therapy Clinical Intern
Joelle
Joelle Chen, MA
Therapy
Jessica
Jessica Jensen, MA
Therapy
Ayma
Ayma Siddiqui, MA
Therapy Clinical Intern
Ronisha
Ronisha Carpenter, PA-C
PA-C
Ana
Ana Schneider, B.A., M.Ed.
Therapy
Mary Claire
Mary Claire D'Arrigo, MA
Therapy Clinical Intern
Cole
Cole Edgerton, MA
Therapy
Kathryn
Kathryn MacDonald, LCSW
Therapy
Keaton
Keaton El-Talabani, LCSW, MSW
Therapy
Abigail
Abigail Fisher, PA-C
PA-C
Bianca
Bianca Beltran, LPC
Therapy
Jeremy
Jeremy Bartel, LPC
Therapy
Sophia
Sophia Engman, MSW
Therapy
Rosemary
Rosemary Sanders, LPC, MA
Therapy
Amera
Amera Rahman, MD
Psychiatrist
Shivani
Shivani Sharma, MD
Psychiatrist
Kendal'Spirit
Kendal'Spirit Jackson, LPC
Therapy
Michael
Michael Delaney, LSW
Therapy
Meagan
Meagan Cervantes, PA-C
PA-C
Jacqueline
Jacqueline Calderón, PA-C
PA-C
Anna
Anna Lederman, MA
Therapy Clinical Intern
Andrew
Andrew Kopco, PA-C
PA-C
Karina
Karina Velazquez, LSW
Therapy
Divine
Divine Braboy, LPC
Therapy
Mitchel
Mitchel Daniels, LPC
Therapy
Alexander
Alexander Vignettes, LPC
Therapy
Caitlin
Caitlin Reiffman, LSW
Therapy
Christianne
Christianne Clorina, MA
Therapy
Deana
Deana Perez, LCPC
Director of Clinical Services
Emilie
Emilie Mies, PA-C
PA-C
Kristen
Kristen Frogner, PA-C
PA-C
Laura
Laura Valiukenas, LCSW
Clinical Supervisor
Stephanie
Stephanie Voelker, LCPC
Therapy
Evelia
Evelia Czarnik, LCPC
Therapy
Anisha
Anisha Monga, LPC
Therapy
Lauren
Lauren Juarez-Duran, LSW
Therapy
Sarah
Sarah Hand, LSW
Therapy
Ian
Ian Dowdy, LPC
Therapy
Taylor
Taylor Maxey, MS
Therapy
Stephanie
Stephanie Michalski, LSW
Therapy
Giedre
Giedre Antanaitis-Rudawski, LPC
Therapy
De'Ayne
De'Ayne Scaife, LSW
Therapy
Amanda
Amanda Fox, LCPC
Therapy
Amanda
Amanda Stephans, LCSW
Director of Therapy
Natalie
Natalie Eden, LCPC
Therapy
Shahera
Shahera Khan, MS
Therapist
Jenny
Jenny Mantis, LCSW, MBA
Therapy
Bryanna
Bryanna Tartt, LCSW, CADC
Therapy
Nicholas
Nicholas Oliva, PsyD
Post Doctoral Fellow
Ross
Ross Pepper, MD
Psychiatrist
Reid
Reid Alley, MD
Psychiatrist
Sheena
Sheena Patel, PA-C
PA-C
Eldina
Eldina Okic, LCPC
Therapy
Ryan
Ryan Atkins, PA-C
Psychiatry
Kaitlyn
Kaitlyn Ehler, LCSW
Therapy
Hannah
Hannah Wychocki, PA-C
PA-C
Maisha
Maisha Lowery, LCPC
Therapy
Lauren
Lauren Isdale, NP
Nurse Practitioner
Hope
Hope Hirsch, LPC
Therapist
Nathaniel
Nathaniel Epstein, MA
Therapist
Cyrus
Cyrus Ma, PA-C
PA-C
Maggie
Maggie Semprevivo, LSW
Therapy
Zubair
Zubair Khan, PA-C
PA-C
Zachary
Zachary Delgado, LSW
Therapy
Jordyn
Jordyn Pope, MA
Therapist
Laurel
Laurel Meiborg, LSW
Therapy
Haley
Haley Tarling, LPC
Therapist
Debby
Debby Fox, LPC
Therapist
Kumail
Kumail Hussain, MD
Young Adult and Child/Adolescent Psychiatrist
Kyla
Kyla Goggin, LCSW
Therapist
Jaimee
Jaimee Jaucian, LCPC, BC-DMT
Therapy
Yenisis
Yenisis De Los Santos, LSW
Therapy
Sloan
Sloan Kodroff, LCPC
Therapist, Clinical Supervisor
Rahael
Rahael Mathew, LCPC
Therapist
Emma
Emma Arsic, PA-C
PA-C
Paul
Paul Bamberger, PA-C
PA-C
Tonie
Tonie White, LCSW
Therapy
Jason
Jason Brescia, LCPC
Therapy
Sankrant
Sankrant Reddy, MD
Psychiatrist
Virginia
Virginia Harren, LCPC
Clinical Supervisor
Ashley
Ashley Seredynski, PA-C
PA-C
Brittney
Brittney Segoviano, LCPC
Therapist
Callie
Callie Perlman, LCPC, NCC
Therapist
Maria
Maria Vasilopoulos, LPC, NCC
Therapy
Chad
Chad Gaynier, LCPC
Therapist
Bianca
Bianca Miller, LCPC
Therapist
Sean
Sean Saltzberg, LCSW
Therapist, Clinical Supervisor
Timothy
Timothy Kaatman, MD
Psychiatry
Sharon
Sharon Koys, PA-C
PA-C
Sara
Sara Fakhri, MA
Therapy
Veronika
Veronika Tobias, LPC
Therapy
Shanta
Shanta Gomez, LSW
Therapy
Reggie
Reggie Pacheco, PsyD
Licensed Clinical Psychologist
Sarah
Sarah Beerman, LCSW, CADC
Therapist
Renie
Renie Stoller-Zak, LCPC
Therapy
Sahar
Sahar Eftekhar, DO
General & Addiction Psychiatrist
Rebecca
Rebecca Gilfillan, MD
Psychiatrist
Rebecca
Rebecca Kuhn, PA-C
PA-C
Shelby
Shelby Gordon, LCSW
Therapy
Sonnie
Sonnie Cousins, MA
Therapy
Nicole
Nicole Ortiz, PhD
Licensed Clinical Psychologist
Elana
Elana Horowitz, PA-C
PA-C
Michael
Michael Colombatto, PsyD
Licensed Clinical Psychologist
Leslie
Leslie Wolf, LCPC
Therapist
Lindsey
Lindsey Ashamalla, PsyD
Post Doctoral Fellow
Khrystyna
Khrystyna Helner, LCPC
Therapist
Laura
Laura Schroeder, LCPC
Therapist
Katerina
Katerina Fager, LCPC
Clinical Specialist
Kelli
Kelli Lo, LSW
Therapy
Kiran Binal
Kiran Binal Maharaja, MD
Psychiatrist
Karen
Karen Richardson, LCSW, ICDVP
Therapy
Keri
Keri Perillo, LCPC, CADC
Therapy
Lizzie
Lizzie Ausland, LCPC, CADC
Therapist
Kimberlie
Kimberlie Kuehne, LCPC
Therapy
Kalyan
Kalyan Rao, MD
Psychiatrist
Jonathan
Jonathan Kolakowski, MD
Psychiatrist
Judy
Judy Bitzer, LCPC
Therapist
Kaitlyn
Kaitlyn Delaney, MA, ATR
Therapy
James
James Histed, LPC
Therapist
Julia
Julia Ray, LPC
Therapy
Jessica
Jessica Masbaum, LCSW
Therapist, Clinical Supervisor
Jeanette
Jeanette Marinier, PA-C
PA-C
Jamie
Jamie Schubert, PA-C
PA-C
Julie
Julie Daley, LSW
Therapist
Emily
Emily Maurer, LCPC
Therapist
Frank
Frank Sassetti, PsyD
Licensed Clinical Psychologist
Emily
Emily Street, PA-C
PA-C
Emily
Emily Shelton, LCPC, LMHC, CADC, CAGCS
Therapy
Tyler
Tyler Basham
Therapy Clinical Intern
Liz
Liz Russell, LPC
Therapist
Summer
Summer Slininger, PA-C
PA-C
Ravali
Ravali Poreddy, MD
Psychiatrist
Ariella
Ariella Panos, PA-C
PA-C
James
James Ham, PA-C
Psychiatry
Sierra
Sierra Purcell, PA-C
PA-C
Cassie
Cassie Donahue, PA-C
Psychiatry
Gayathri
Gayathri Ganesh, PA-C
PA-C
Samuel
Samuel Budyszewick, LCSW
Director of Therapy- Evanston
Sydney
Sydney Means, LCSW
Therapist, Clinical Supervisor
Samuel
Samuel Eckert, PA-C
PA-C
Chloe
Chloe Wesley, LPC
Therapy
Nayeli
Nayeli Cruz-Castillo, LCPC
Therapy
Rafael
Rafael Lopez, MD
Psychiatrist
Samantha
Samantha Espinosa, MA
Therapy
Randi
Randi Schulman, LCSW
Therapist, Clinical Supervisor
Savanna
Savanna Murphy, LSW
Therapy
Kaitlin
Kaitlin Digrispino, LCPC, CADC
Therapy
Khadija
Khadija Manzoor, LCPC, CRC
Therapy
Mira
Mira Ebalo, PA-C
PA-C
Lauren
Lauren Stanley, LCSW
Therapy
Meredith
Meredith Henry, LSW
Therapy
Mark
Mark Bey, LCPC
Therapy
Samantha
Samantha Adjekum, LCPC
Therapy
Miriam
Miriam Mixon, LCSW
Therapist, Clinical Supervisor
Mary
Mary Ivory, LCPC
Therapy
Cynthia
Cynthia Sodini, LCSW
Therapy
Justin
Justin Lee, PA-C
PA-C
Jacqueline
Jacqueline Campagna, LPC
Therapy
Jordan
Jordan Valentic-Holden, PsyD
Therapy
Jerri
Jerri Ganz, LCSW
Therapy
Katherine
Katherine Cunningham, LCPC
Therapy
Sam
Sam Donham, LCPC
Therapy
Carol
Carol Briggs, LCPC, NCC
Therapy
Emily
Emily Brennan, PA-C
PA-C
Emily
Emily Mathews, LPC, ATR
Therapy
Autumn
Autumn Holtschlag, LMFT
Therapy
Jenna
Jenna Jacobson, PA-C
PA-C
Dane
Dane Davlantis, LCPC
Therapist, Clinical Supervisor
Carolyn
Carolyn Tatar, LMFT
Therapist
Caitlin
Caitlin Daughtry, PA-C
PA-C
Camryn
Camryn Schmidt, PA-C
PA-C
Bridget
Bridget Brodlo, LPC Ed.S.
Therapy
Christopher
Christopher Edwards, LCSW
Therapist
Carolyn
Carolyn Klinkert, LCPC
Therapist, Clinical Supervisor
Angelina
Angelina Wheeler, LCPC
Therapist, Clinical Supervisor
Abbey
Abbey DeBaene, LCSW, CADC
Therapy
Brittany
Brittany Wilson, LPC
Therapy
Carleigh
Carleigh Joseph, LPC
Therapy
Alexandra
Alexandra Gregor, PA-C
PA-C
Allegria
Allegria Knouse, PA-C
PA-C
Antonina
Antonina Lunetta, LCPC
Therapist, Clinical Supervisor
Alyssa
Alyssa Bobak, PA-C
PA-C
Aimee
Aimee Daramus, PsyD
Licensed Clinical Psychologist

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