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Troubleshooting Tips for Teletherapy and Telemed Services

At Clarity Clinic, we understand that technology can sometimes present challenges, and we're here to empower you with practical solutions to ensure seamless and effective virtual mental health care.
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Ensuring Smooth and Effective Virtual Mental Health Care

Teletherapy and telemedicine offer unparalleled convenience and accessibility, but technical issues can occasionally arise. Troubleshooting these challenges is crucial to ensure that you receive the care you need without interruptions. By addressing potential issues proactively, you can make the most of your virtual mental health appointments.

1. Ensuring a Stable Internet Connection

A stable internet connection is essential for smooth teletherapy and telemed appointments. Here's how you can ensure a reliable connection:

  • Connect to Wi-Fi: Whenever possible, connect to a stable Wi-Fi network to avoid disruptions during your session.
  • Test Connection Strength: Use online tools to check your internet speed and signal strength before your appointment.

2. Selecting the Right Device

Choosing the right device can enhance your teletherapy experience:

  • Use a Computer or Tablet: If available, opt for a computer or tablet with a larger screen for better visibility and interaction.
  • Position Your Device: Place your device on a stable surface at eye level for comfortable engagement with your therapist.

3. Setting Up a Quiet and Private Space

  • Creating a peaceful environment is essential for effective teletherapy and telemed appointments:
  • Choose a Quiet Space: Select a quiet room or area to minimize background noise and distractions.
  • Ensure Privacy: Close doors and windows to maintain confidentiality and create a private setting.

4. Testing Audio and Video

Clear audio and video are crucial for effective communication:

  • Test Audio and Video: Before your appointment, ensure that your microphone and camera are working properly.
  • Adjust Settings: Adjust audio and video settings as needed to optimize sound and picture quality.

5. Updating Web Browser Settings 

Downloading and updating the required web browser settings are essential for a seamless experience:

  • Check Compatibility: Ensure that your device and operating system are compatible with the teletherapy platform.
  • Update Software: Keep your device's software and web browsers up to date for optimal performance.
  • If you experience connectivity or audio issues, please clear your cache and cookies, and allow pop-ups and redirects within your web browser settings.

6. Have a Backup Plan

Be prepared for unexpected challenges:

  • Keep Contact Information Handy: Have your therapist's contact information on hand in case you experience technical difficulties.
  • Phone as a Backup: Keep your phone nearby in case you need to switch to a phone call or troubleshoot issues.

7. Practice Patience and Flexibility

Technical hiccups can happen, but patience and flexibility can go a long way:

  • Communicate with Your Therapist: If you encounter technical issues, communicate with your therapist to explore alternative solutions.
  • Reschedule if Needed: If technical difficulties persist, consider rescheduling your appointment for a more reliable time.

8. Prioritize Self-Care

Remember that your well-being comes first:

  • Stay Calm: Approach technical challenges with a calm and patient mindset, knowing that solutions are available.
  • Practice Self-Compassion: If technical issues arise, remind yourself that these challenges are normal and don't reflect on your worth or commitment to treatment.

Common Questions Regarding Telehealth

Troubleshooting Tips for Teletherapy and Telemed Services Providers

Jenny
Jenny Mantis, LCSW, MBA
Therapy
Bryanna
Bryanna Tartt, LCSW
Therapy
Alexandra
Alexandra Gremp, LPC, MEd, PEL
Therapy
Jade
Jade Austin, MA
Therapy
Elizabeth
Elizabeth Black, LCPC
Director of Clinical Therapy
Ross
Ross Pepper, MD
Psychiatrist
Jessica
Jessica Selk, LPC
Therapy
Bellah
Bellah Kiteki, LPC
Therapy
Anish
Anish Desai, MD
Psychiatrist
Eldina
Eldina Okic, LCPC
Therapy
Rebecca
Rebecca Helm, LSW
Therapy
Peri
Peri Drury, Clinical Intern
Therapy
Ryan
Ryan Atkins, PA
Psychiatry
Kaitlyn
Kaitlyn Ehler, LSW
Therapy
Cesar
Cesar Feijoo, PA-C
PA-C
Hannah
Hannah Wychocki, PA-C
PA-C
Maisha
Maisha Lowery, LCPC
Therapy
Lauren
Lauren Isdale, NP
Nurse Practitioner
Hope
Hope Hirsch, LPC
Therapist
Nathaniel
Nathaniel Epstein, MA
Therapist
Gabriella
Gabriella Lerner, PA-C
PA-C
Cyrus
Cyrus Ma, PA-C
PA-C
Maggie
Maggie Semprevivo, LSW
Therapy
Kamille
Kamille Haywood, LSW
Therapy
Zubair
Zubair Khan, PA-C
PA-C
Michelle
Michelle Augoustatos, LCSW
Therapy
Zachary
Zachary Delgado, LSW
Therapy
Nicholas
Nicholas Zaris, LPC
Therapy
Jordyn
Jordyn Pope, MA
Therapist
Laurel
Laurel Meiborg, LSW
Therapy
Haley
Haley Tarling, LPC
Therapist
Debby
Debby Fox, MA
Therapist
Raul
Raul Andrade, MA
Therapist
Sarah
Sarah Tarabey, LCPC
Therapist
Kumail
Kumail Hussain, MD
Young Adult and Child/Adolescent Psychiatrist
Kyla
Kyla Goggin, LCSW
Therapist
Michele
Michele Sitorus, PsyD
Licensed Clinical Psychologist
Jaimee
Jaimee Jaucian, LCPC, BC-DMT
Therapy
Yenisis
Yenisis De Los Santos, LSW
Therapy
Sloan
Sloan Kodroff, LCPC
Therapist, Clinical Supervisor
Rahael
Rahael Mathew, LCPC
Therapist
Megan
Megan Becker, PA-C
PA-C
Emma
Emma Arsic, PA-C
PA-C
Paul
Paul Bamberger, PA-C
PA-C
Tonie
Tonie White, LCSW
Therapy
Jason
Jason Brescia, LCPC
Therapy
Sankrant
Sankrant Reddy, MD
Psychiatrist
Virginia
Virginia Harren, LCPC
Clinical Supervisor
Stephanie
Stephanie Osborne, PA-C
Psychiatry
Ashley
Ashley Seredynski, PA-C
PA-C
Christine
Christine Lantin, PA-C
PA-C
Brittney
Brittney Segoviano, LCPC
Therapist
Callie
Callie Perlman, LPC, NCC
Therapist
Maria
Maria Vasilopoulos, LPC, NCC
Therapy
Chad
Chad Gaynier, LCPC
Therapist
Bianca
Bianca Miller, LCPC
Therapist
Sean
Sean Saltzberg, LCSW
Therapist, Clinical Supervisor
Victoria
Victoria Nieman, LCPC
Therapist
Timothy
Timothy Kaatman, MD
Psychiatry
Sudhakar
Sudhakar Shenoy, MD
Adult and Child/Adolescent Psychiatrist
Tara
Tara Ufer, LCPC, CADC
Therapist
Sharon
Sharon Koys, PA-C
PA-C
Sara
Sara Fakhri, MA
Therapy
Veronika
Veronika Schroeder, Clinical Intern
Therapy Clinical Intern
Sarah
Sarah Smith, MA
Therapy Clinical Intern
Sean
Sean Saltzberg, LCSW
Therapist, Clinical Supervisor
Shanta
Shanta Gomez, LSW
Therapy
Reggie
Reggie Pacheco, PsyD
Licensed Clinical Psychologist
Sarah
Sarah Beerman, LCSW, CADC
Therapist
Renie
Renie Stoller-Zak, LCPC
Therapy
Sahar
Sahar Eftekhar, DO
General & Addiction Psychiatrist
Rebecca
Rebecca Gilfillan, MD
Psychiatrist
Rebecca
Rebecca Kuhn, PA-C
PA-C
Rachael
Rachael Pettinicchi, MA
Therapy Clinical Intern
Shelby
Shelby Gordon, LCSW
Therapy
Sonnie
Sonnie Cousins, MA
Therapy
Nicole
Nicole Ortiz, PhD
Licensed Clinical Psychologist
Raymond
Raymond Monge, LPC, NCC
Therapy
Elana
Elana Horowitz, PA-C
PA-C
Pavan
Pavan Prasad, MD
Psychiatrist
Melissa
Melissa Melzer, LPC
Therapy
Mary
Mary Leighton, LPC
Therapy
Raymond
Raymond Myles, PsyD
Licensed Clinical Psychologist
Michael
Michael Colombatto, PsyD
Licensed Clinical Psychologist
Lovea
Lovea Smith, LCPC
Director of Therapy– Loop
Mariyah
Mariyah Hussain, MD
Adult and Child/Adolescent Psychiatrist
Leslie
Leslie Wolf, LCPC
Therapist
Maddie
Maddie Barnes, LCSW, PMH-C
Therapist, Clinical Supervisor
Lindsey
Lindsey Ashamalla, PsyD (PD)
Therapist
Khrystyna
Khrystyna Helner, LPC, MBA
Therapist
Laura
Laura Schroeder, LCPC
Therapist
Katerina
Katerina Fager, LCPC
Clinical Specialist
Kelli
Kelli Lo, LSW
Therapy
Kiran Binal
Kiran Binal Maharaja, MD
Psychiatrist
Karen
Karen Richardson, LCSW, ICDVP
Therapy
Keri
Keri Perillo, LCPC, CADC
Therapy
Lizzie
Lizzie Ausland, LCPC, CADC
Therapist
Kimberlie
Kimberlie Kuehne, LCPC
Therapy
Kalyan
Kalyan Rao, MD
Psychiatrist
Jonathan
Jonathan Kolakowski, MD
Psychiatrist
Karla
Karla Avila-Polanco, Clinical Intern
Therapy Clinical Intern
Judy
Judy Bitzer, LCPC
Therapist
Kaitlyn
Kaitlyn Delaney, MA, ATR-P
Therapy
James
James Histed, Clinical Intern
Therapy Clinical Intern
Keith
Keith Merrifield, LCSW, CCTP, ADHD-CCSP
Therapist
Julia
Julia Ray, Clinical Intern
Therapy
Jessica
Jessica Masbaum, LCSW
Therapist, Clinical Supervisor
Erika
Erika Bielenstein, LCPC
Therapist
Janel
Janel Wenger, AMFT
Therapist
Jeanette
Jeanette Marinier, PA-C
PA-C
Jamie
Jamie Schubert, PA-C
PA-C
Sherita
Sherita Hernton, PA-C
PA-C
Julie
Julie Daley, MSW
Therapist
Hattie
Hattie Awe, Clinical Intern
Therapy Clinical Intern
Jodi
Jodi Randle, LCPC, CADC
Therapist, Clinical Supervisor
Emily
Emily Maurer, LCPC
Therapist
Frank
Frank Sassetti, PsyD
Licensed Clinical Psychologist
Emily
Emily Street, PA-C
PA-C
Emily
Emily Shelton, LCPC, LMHC, CADC, CAGCS, CRSS
Therapy
Eric
Eric Buchkoe, PsyD (PD)
Therapy
Tyler
Tyler Basham, Intern
Therapy Clinical Intern
Elizabeth
Elizabeth Russell, MA
Therapist
Thomas
Thomas Thurlow, NP
Psychiatry
Savannah
Savannah Sullivan, PA-C
PA-C
Kathryn
Kathryn Ross, PA-C
Psychiatry
Summer
Summer Slininger, PA-C
PA-C
Ravali
Ravali Poreddy, MD
Psychiatrist
Ariella
Ariella Panos, PA-C
PA-C
James
James Ham, PA-C
Psychiatry
Rayna
Rayna Gorstein, PA-C
PA-C
Daniel
Daniel Shuter, LSW
Therapist
Victoria
Victoria Akhteebo, LPC
Therapy
Sierra
Sierra Purcell, PA-C
PA-C
Darian
Darian Carter, LPC
Therapy
Emily
Emily Hoag, MD
Psychiatrist
Ali
Ali Sheikha, PA-C
PA-C
Grace
Grace Starrs, PA-C
Psychiatry
Cassie
Cassie Donahue, PA-C
Psychiatry
Gayathri
Gayathri Ganesh, PA-C
PA-C
Stella
Stella Tantillo, LSW
Therapy
Samuel
Samuel Budyszewick, LCSW
Director of Therapy- Evanston
Sydney
Sydney Means, LCSW
Therapist, Clinical Supervisor
Sara
Sara Pickens, LSW
Therapy
Ryan
Ryan Watters, LSW, CADC
Therapy
Samuel
Samuel Eckert, PA-C
PA-C
Cindy
Cindy Meraz, LPC
Therapy
Chloe
Chloe Wesley, Clinical Intern
Therapy
Nayeli
Nayeli Cruz-Castillo, LCPC
Therapy
Rafael
Rafael Lopez, MD
Psychiatrist
Nicholas
Nicholas Little, PA-C
PA-C
Samantha
Samantha Espinosa, MA
Therapy
Randi
Randi Schulman, LCSW
Therapist, Clinical Supervisor
Savanna
Savanna Murphy, LSW
Therapy
Kaitlin
Kaitlin Digrispino, LPC
Therapy
Scott
Scott Shadrick, PA-C
PA-C
Khadija
Khadija Manzoor, LPC, CRC
Therapy
Mira
Mira Ebalo, PA-C
PA-C
Lauren
Lauren Stanley, LCSW
Therapy
Meredith
Meredith Henry, LSW
Therapy
Mark
Mark Bey, LPC
Therapy
Samantha
Samantha Adjekum, LCPC
Therapy
Miriam
Miriam Mixon, LCSW
Therapist, Clinical Supervisor
Joel
Joel Muller, Ph.D.
Director of Clinical Therapy- River North
Mary
Mary Ivory, LCPC
Therapy
Cynthia
Cynthia Sodini, LCSW
Therapy
Jessica
Jessica Baran, LCPC
Therapy
Justin
Justin Lee, PA-C
PA-C
Jacqueline
Jacqueline Campagna, MA, EdS
Therapy
Jordan
Jordan Valentic-Holden, MA
Therapy
Jerri
Jerri Ganz, LCSW
Therapy
Katherine
Katherine Cunningham, LPC, CADC
Therapy
Elia
Elia Narvaez-Mushtaq, LPC
Therapy
Sam
Sam Donham, LCPC
Therapy
Carol
Carol Briggs, LPC, NCC
Therapy
Emily
Emily Filip, PA-C
PA-C
Gloria
Gloria Aguilar, LPC
Therapy
Emily
Emily Mathews, LPC, ATR-P
Therapy
Autumn
Autumn Holtschlag, ALMFT, LPC
Therapy
Liz
Liz Hand, LCSW
Therapist, Clinical Supervisor