Important changes to our appointment procedures (please read carefully PRIOR to your visit)
- Masks are required to be worn inside of our clinics.
- If you have had a fever of 100 degrees F in the last 14 days and/or have had a sore throat, cough, chills, body aches for unknown reasons, shortness of breath, loss or smell or taste in the last 14 days, DO NOT enter the clinic. Please call us at (312) 815-9660 to reschedule your appointment.
- Upon entering the clinic, you will need to get your temperature checked at the Automatic Kiosk temperature screening service. Once you get the green clearance, you may proceed to the front desk.
What to bring
To expedite your care, please be sure to bring any pertinent medical records and current prescriptions to your appointment. All paperwork, insurance card, and ID must be sent to us electronically prior to your visit.
If you are a new patient, please have your paperwork already filled out prior to your scheduled appointment time. If you are unable to do so, you must show up at least 30 minutes prior to your scheduled appointment time to fill out all paperwork- as it is lengthy.
Please note that your appointment may be subject to cancellation if you do not arrive by the defined appointment time.
The clinic is located at 333 N Michigan Ave Suite 1400, Chicago, IL 60601.
You will need to specify the suite number and appointment code upon entering the building. The suite is 1400 and the building code will be provided by the front desk via SMS the day-of your visit.
For more information click here.
Parking is available at the Illinois Center (LAZ Parking) garage located at 111 East Upper Wacker Dr.
Parking is also available at 233 N Michigan Ave, which is a parking lot.
Frequently Asked Questions
Q: Should I arrive earlier than my scheduled appointment time?
A: We ask that everyone attending an in-office appointment arrive approximately 15 minutes prior to your starting appointment time, but refrain from actually entering the clinic. Once you have arrived, you should reply to our text notifications so you may be added to the waitlist.
Q: What if I do not own a cell phone/unable to receive text messages?
A: If you do not own a cell phone, we would suggest continuing to utilize telehealth services. If you require other accommodations, please contact our office for further assistance.
Q: What sanitary procedures are being put into place in the Clarity Clinic offices?
A: All Clarity Clinic staff including providers are required to wear facemasks when interacting with any person closer than 6 feet. All providers will utilize hand sanitizer as well as CDC-approved cleaning products to disinfect their offices in between sessions. The front desk staff will continuously be disinfecting the office throughout the day, but especially after a patient has been in the office area. If any direct contact with another person is required, the proper medical gloves will be utilized and additional safety precautions will be adhered to.
Q: Will I be required to wear a mask in the office?
A: All patients and caretakers are required to wear a face mask to enter all offices. If you do not have one, Clarity Clinic can provide you one.
Q: Do I need to have my temperature checked before coming into the office?
A: Yes, all patients entering the clinic will be required to get their temperature checked via our Automatic Kiosks. Once the green clearance notification populates, you may proceed to the office.
Q: If I previously tested positive for COVID-19, but have recovered, can I still schedule an in-office appointment?
A: Yes, please make sure you have allowed 14 days after you’ve been given a fully recovered diagnosis from your PCP before coming to see us in office.
Q: What are the recommended payment options for copays, balances, parking, etc?
A: We will still accept all forms of payment, however we strongly encourage patients to register a card on file, to eliminate any possible cross-contamination from cash, credit cards, checks, etc.
Q: Are patients allowed to bring food/drink into the office?
A: No outside food or drink will be allowed in the office. If you need water, we ask that you inform the front desk staff and they will retrieve a cup of water for you.
Cancellations and Rescheduling
ANY appointments cancelled and/or rescheduled online, in-person, or by phone within 24-hours of the appointment time will be charged a $100 fee. Please click here to view and schedule all current available appointments with your provider, or call us at (312) 815-9660.