Teletherapy, which has also been referred to as video therapy or online therapy, is speech, occupational, and mental health therapy services delivered through a virtual platform via a computer, phone, or tablet.

Teletherapy services has been around since 1990s in the United States and has grown in availability over the last few years. It is considered a highly effective method for therapy delivery and has also been beneficial for a wide range of people.

Teletherapy is an innovative, cost-effective solution that offers maximum flexibility by overcoming barriers of distance, unavailability of specialists, and impaired mobility. Overall the research does support that teletherapy is just as effective as traditional face-to-face therapy for a range of circumstances. It can be used for group therapy services or one-on-one services, and has already been used to treat several areas. For example, anxiety disorders, depression, speech-language challenges, PTSD, Smoking cessation, body image issues, and more.. It is important to note that teletherapy is different than face-to-face therapy and may not be fitting for everyone. 

One of the biggest indicators of successful therapy treatment is how the patient and therapist relate and create a relationship. This may develop differently through a video camera as opposed to in person. It is important to keep this mind if this is your first time utilizing teletherapy and remember that you are adjusting to a new way of receiving treatment.

While it may be more comfortable to participate in therapy from the comfort of your home, teletherapy may also arise other issues that you may not experience in an office setting. Before beginning teletherapy sessions please, it is necessary to set aside a space that is quiet and private enough for you to feel comfortable talking and having a therapy session. If you live with other people it may be helpful to inform them that you are beginning a private conversation so that you are not to be disturbed during your session.

There may be moments where the internet connection is disconnected, as many of us know, technology is not perfect. It is important to keep in mind that there may be moments where you miss what your therapist says or vice-versa. Practicing patience and anticipating these kinds of unexpected kinks will assist in adapting to issues that can arise when utilizing teletherapy. 

What You Need to Know:

In order for this service to work, you will need to have access to the internet, webcam, speakers, and a microphone on a laptop or computer, smartphone or iPad. For computers you will need to download the plugin and for phones you will need to download the app. Below is the list of compatible devices:

  • PC
  • Mac
  • SurfaceTM PRO 2 running Win 8.1 or Win 10
  • iOS devices
  • Android devices
  • Blackberry® devices

The system we are using is powered by Zoom and is HIPPA compliant to maintain your privacy and confidentiality.

What to Do:

  • You can schedule your appointment online here on our website.
  • Our front desk staff will send a consent form for you to electronically sign and return before your appointment. 
  • Once we create the appointment, an email will be generated from our system that contains a link to sign in for your session. 
  • Please check your spam if you do not see the email. 
  • Follow the link in the email to install the plugin (if you are using a computer) or install the app (if you are using a mobile device).
  • The link you will have received will allow you to sign in up to 10 minutes before your start time. 
  • Please leave time to ensure that things are downloaded and working properly.

What if it is not working:

Due to moments of high traffic utilized on the AMD and Zoom apps, you may run into technical difficulties where you are not connecting with your therapist doing your scheduled appointment. During these moments we have created another way to get in contact with your therapist. In the instance that the apps are experiences glitches or you can not get in contact with you, your therapist may contact you through an app called Doximity. Heres what to expect: 

  • When a therapist calls a you through Doximity, their clinic number will show in the caller ID. Doximity will immediately send a text to the patient as below:

“{Insert therapist name} sent you a secure message:

This is a no-reply text.”

  • When you click that link then you will receive a second text as below:

“{Insert therapist name} will see you now.

Click below to join the video call.

If you have any questions, please call: (847) 666-5339”

  • Once they clinic that link, both parties will be connected. 

If you are still having difficulty getting in contact with your therapist or if you have any questions please contact the office at (312) 815-9660. Thank you for your flexibility and understanding as we continue to create a seamless experience of the utilization of teletherapy at Clarity Clinic.